If you are registered with a Nottingham City GP you can choose when and where to receive your psychological therapies, otherwise known as talking therapies. The service is free on the NHS, even if it is delivered by a private provider. Find out more about the therapies and choice of providers.

Is this the right service for me?

Primary care psychological therapy services see anyone over the age of 18 years, including those over 65 years of age, who is registered with a GP in Nottingham City and who is suffering from any of the following common mental health disorders:

  • Anxiety
  • Depression
  • Obsessive compulsive disorder
  • Anger management
  • Panic disorder
  • Phobias
  • Post traumatic stress disorder (PTSD)
  • Eating disorders (stable or as a secondary diagnosis)
  • Depression or anxiety linked to physical health problems
  • Other mild to moderate conditions

If you have any additional needs which are stable or as a secondary diagnosis, such as substance misuse issues, mild learning disability or cognitive impairment, psychoses or personality disorder (not severe), you are still able to access the services for treatment for the above problems.

Back to top

How will primary care psychological therapy services help me?

They will:

  • Listen to you and assess how best to meet your needs. This may be through self help programmes, counselling or more intensive therapies such as cognitive behavioural therapy. They can offer both one-to-one and group interventions.
  • Refer you into the most appropriate service to meet your needs. This may be their own talking therapy treatment services.
  • Refer you into different services or back to your GP for further advice if your needs can be best met elsewhere.
  • Support you to improve your mental health through reviews, regular discussions and questionnaires.
  • Offer you timely access into talking therapies.
  • Liaise with your GP and anyone else involved in your care.

Back to top

What can I expect from primary care psychological therapy services?

They will:

  • Provide trained therapists in a range of locations – telephone and online options are also available 
  • Contact you within three working days to offer you an assessment appointment (if you have been referred via your GP) or you will be offered an assessment appointment when you contact your chosen service to self-refer
  • Offer you an assessment appointment within 28 days of receiving the referral
  • Offer you a subsequent treatment appointment within 28 days of completed assessment 

Back to top

What is required of me?

  • You need to acknowledge that you may be suffering from a common mental health disorder.
  • You need to accept that talking with a trained therapist may help to make you feel better.
  • You will need to work with the therapist and be honest in how you feel.
  • You will need to engage with the help that the therapist is offering and the treatment plan that they develop with you to make sure that you achieve the most out of the service.

Back to top

How do I access the service?

There are two ways to refer to psychological therapies - through your GP or by self referral.

Via your GP

If you have recently visited (or are intending to visit) your general practitioner (GP) and he/she has advised you that you may benefit from talking therapies, you will have been referred to the Clinical Assessment Service (CAS). The CAS is an administrative booking service which will receive your referral and contact you within three working days to offer you enough information for you to make a choice about which provider to access. The CAS will forward your referral to your preferred provider, who will then contact you to offer you an appointment for assessment.

Via self referral

If you have seen information leaflets or posters about Nottingham City’s psychological therapy services, have visited our website or have been encouraged to do so by a healthcare professional, you can self refer directly into one of our qualified providers by contacting the following:

  • Let’s Talk Wellbeing –www.nottinghamshirehealthcare.nhs.uk/our-services/local-services/lets-talk-wellbeing or call 0115 956 0888
  • Insight Healthcare (formerly MHCO) – www.insighthealthcare.org or call 0300 555 5580 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Trent PTS – www.trentpts.co.uk or call 0115 896 3160
  • Turning Point - http://talking.turning-point.co.uk  or call 0300 555 0456

    Back to top

How do I choose which provider to access?

The four providers listed above have been approved to provide psychological therapy services to patients resident in Nottingham City under the 'Any Qualified Provider' scheme, which started on 1 January 2013. Please refer to their individual websites for information on each provider.

Waiting time information against target for Nottingham City is as follows (Turning Point joined as a provider August 2016):

  Provider May 2016  June 2016  July 2016
Recovery rate

Let's Talk Wellbeing 47% 53% 47%
Insight 48% 48% 51%
Trent PTS 55% 45% 62%
Reliable improvement rate   Let's Talk Wellbeing 67% 67% 60%
Insight 68% 64% 67%
Trent PTS 71% 71% 74%

 

  Provider w/c 3 October 2016 w /c 21 November 2016
Average time of those waiting for their first appointment* (following referral)

Let's Talk Wellbeing 12 days 15 days
Insight 12 days 12 days
Trent PTS 13 days 17 days
Turning Point 6 days 9 days
Average time of those waiting for their second appointment** (following assessment/treatment appointment) Let's Talk Wellbeing 31 days 29 days
Insight 26 days 20 days
Trent PTS 13 days 15 days
Turning Point 5 days 13 days

 

*First appointment will either be an ‘assessment only’ appointment or a combined ‘assessment and treatment’ appointment. Treatment at this stage may include things such as low intensity support, for example guided or non-guided self-help (book or computer).
**Second appointment is more demonstrative of the time taken for patients to start regular, structured therapy sessions such as cognitive behavioural therapy (CBT), counselling, interpersonal psychotherapy etc.

Service user feedback - July 2016 - September 2016

(Percentage of respondents answering 'at all time' or 'most of the time')

  Let's Talk Wellbeing  Insight Healthcare Trent PTS   Turning Point
Did staff listen to you and treat your concerns seriously? 99% 100% 100% Figures will be available for Oct-Dec 2016.
Do you feel the service has helped you to better understand and address your difficulties? 92% 99% 97%
Did you feel involved in making choices about your treatment and care? 95% 96% 99%
On reflection, did you get the help that mattered to you? 94% 96% 97%
Did you have confidence in your therapist and their skills and techniques? 96% 98% 98%
How likely is it that you would recommend this service to friends or family? (Percentage who answered 'extremely likely' or 'likely') 95% 100% 97%


Back to top

Where can I access the service?

Assessments will be offered at the following venues across Nottingham City or can be provided over the telephone at a time to suit you. Following assessment you may be referred into a treatment service which may be provided at one of these locations, in another appropriate venue, or over the telephone or online depending upon your preference and care needs. The service will be able to advise you further after your assessment.

Nottingham City – Let’s Talk Wellbeing service – Nottinghamshire Healthcare NHS Trust

The following venues are available in Nottingham City:

  • Bakersfield Medical Centre, 141 Oakdale Rd, Nottingham NG3 7EJ
  • Bilborough Medical Centre, Bracebridge Drive, Bilborough, Nottingham NG8 4PN
  • Bilborough Surgery, 112 Graylands Rd, Nottingham NG8 4FD
  • Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham NG11 8EW
  • Family Medical Centre, 171 Carlton Road, Carlton, Nottingham NG3 2FW
  • Grange Farm, 17a Tremayne Road, Bilborough, Nottingham NG8 4HQ
  • Health Point, Top Valley Way, Nottingham NG5 9DD
  • Mary Potter Centre, Gregory Boulevard, Hyson Green, Nottingham NG7 5HY
  • Meadows Health Centre, 1 Bridgeway Centre, Meadows, Nottingham NG2 2JG
  • Nottingham City Library, Angel Row, Nottingham NG1 6LH
  • Nottingham Counselling Services, Unit 5, Victoria Court, Kent Street, Nottingham NG1 3LZ
  • Old Basford Medical Centre, 1 Bailey Street, Old Basford, Nottingham NG6 0HD
  • Radford Health Centre, Ilkeston Road, Radford, Nottingham NG7 3GW
  • Regus Offices, 15 Wheelergate, Nottingham, NG1 2NA
  • Riverside Centre, 7 Main Street, Bulwell, Nottingham NG6 8QJ
  • Sherwood Health Centre, Elmswood Gardens, Sherwood, Nottingham NG5 4AD
  • Sneinton Health Centre, 9 Beaumont Street, Sneinton, Nottingham NG2 4PJ
  • St Ann's Valley Centre, 2 Livingstone Road, St Anns, Nottingham NG3 3GG
  • Strelley Health Centre, 116 Strelley Road, Strelley, Nottingham NG8 6LN
  • Victoria Health Centre, Glasshouse Street, Nottingham NG1 3LW
  • Wollaton Vale Health Centre, Deer Park FMC, Wollaton Vale, Wollaton, Nottingham NG8 2GR
  • The Wright Initiative Victoria Villas, 110 Mansfield Road, Nottingham, NG1 3HL

Further venues are available across Nottinghamshire; call Let's Talk Wellbeing on 0115 956 0888 for details.

Nottingham City – Insight Healthcare Talking Therapies

  • 13-15 Regent Street, Nottingham NG1 5BJ
  • Derby Road Health Centre, 336 Derby Road, Nottingham. NG7 2DW
  • Edgeley House, Tottle Road, Riverside Business Park, Nottingham NG2 1RT
  • Grange Farm, 17a Tremayne Road, Bilborough, NG8 4HQ
  • Greenfields Medical Centre, 12 Terrace Street, Hyson Green, Nottingham NG7 6ER
  • International Community Centre, 61b Mansfield Road, Nottingham NG1 3FN
  • NEMS, 79a Upper Parliament St, Nottingham NG1 6LD
  • Seagrave French LLP, Church House, 13-15 Clarendon Street, Nottingham, NG1 5BS
  • Sunrise Medical Centre, Clifton Campus, Clifton Lane, Nottingham, NG11 8NS
  • The Wright Initiative Nottingham, Victoria Villas, 110 Mansfield Road, Nottingham NG1 3HL

The treatment services that you may be referred to after your assessment may be provided at one of these locations, in another approved community venue, or over the telephone or online depending upon your preference and care needs. All clinics have disabled access.

Trent PTS

  • 19 The Ropewalk, Nottingham, NG1 5DU (please note, there is no disabled access at this venue at the current time but requests for home visits will be accommodated where appropriate and possible)
  • 198 Mansfield Road, Nottingham NG1 3HX (full disabled access available)
  • Anderson House, Clinton Avenue, Nottingham NG5 1AW (full disabled access available)

 Turning point

  • Unit 5, Victoria Court, Kent St, Nottingham NG1 3LZ 

Back to top

What if I need urgent help and support now?

If you, a friend or relative are experiencing mental health problems and need emergency treatment, you should contact your GP.

Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health services in your area. If you feel this is an emergency, you should be able to get an appointment quickly. GP practices also have out of hours numbers for times when the surgery is not open.

If you have a less urgent issue, call NHS 111 (a 24 hour service). You can also contact the Samaritans on 116 123 or visit the Samaritans website http://www.samaritans.org 

 

Back to top

What if I am not happy with the services I receive?

If you have any comments about the services you receive or if you wish to make a complaint, you should contact the provider directly. All providers are required to have a formal complaints procedure in place and must respond to complaints in line with NHS policy. If they do not respond to your complaint or you are unhappy with their response, you should contact NHS Nottingham City CCG by telephone on 0800 183 0456 or via the website www.nottinghamcity.nhs.uk

Back to top

 

July-Sept 2015

Let's Talk Wellbeing

Insight Healthcare

Trent PTS

% responding either 'at all times' or 'most of the time'

Did staff listen to you and treat your concerns seriously?

98.1%

100.0%

100.0%

Do you feel the service has helped you to better understand and address your difficulties?

94.7%

100.0%

97.7%

Did you feel involved in making choices about your treatment and care?

95.5%

99.0%

99.4%

On reflection, did you get the help that mattered to you?

95.4%

96.0%

97.7%

Did you have confidence in your therapist and their skills and techniques?

97.3%

100.0%

100.0%

 

 

How likely is it that you would recommend this service to friends or family?

95.0%

99.0%

97.6%

 

NHS 111
hp sidebar-111

Call 111 24 hours a day, 365 days a year to reach a full range of local health services, including out-of-hours doctors, community nurses, emergency dental care and late opening chemists.