If you are registered with a Nottingham City GP you can choose when and where to receive your psychological therapies, otherwise known as talking therapies. The service is free on the NHS, even if it is delivered by a private provider. Find out more about the therapies and choice of providers.

Is this the right service for me?

Primary care psychological therapy services see anyone over the age of 18 years, including those over 65 years of age, who is registered with a GP in Nottingham City and who is suffering from any of the following common mental health disorders:

  • Anxiety
  • Depression
  • Obsessive compulsive disorder
  • Anger management
  • Panic disorder
  • Phobias
  • Post traumatic stress disorder (PTSD)
  • Eating disorders (stable or as a secondary diagnosis)
  • Depression or anxiety linked to physical health problems
  • Other mild to moderate conditions

If you have any additional needs which are stable or as a secondary diagnosis, such as substance misuse issues, mild learning disability or cognitive impairment, psychoses or personality disorder (not severe), you are still able to access the services for treatment for the above problems.

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How will primary care psychological therapy services help me?

They will:

  • Listen to you and assess how best to meet your needs. This may be through self help programmes, counselling or more intensive therapies such as cognitive behavioural therapy. They can offer both one-to-one and group interventions.
  • Refer you into the most appropriate service to meet your needs. This may be their own talking therapy treatment services.
  • Refer you into different services or back to your GP for further advice if your needs can be best met elsewhere.
  • Support you to improve your mental health through reviews, regular discussions and questionnaires.
  • Offer you timely access into talking therapies.
  • Liaise with your GP and anyone else involved in your care.

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What can I expect from primary care psychological therapy services?

They will:

  • Provide trained therapists in approved locations which are convenient to you.
  • Contact you within three working days to offer you an assessment appointment (if you have been referred via your GP and you have chosen your preferred provider through the booking service), or you will be offered an assessment appointment when you contact them directly to self refer following some basic questions about you and how you are feeling.
  • Offer you an assessment appointment within 10 working days of them receiving the referral (self referral or from your GP)
  • Offer you a talking therapy treatment appointment within 10 working days of completed assessment for one-to-one guided self help or group workshops.
  • Offer you a talking therapy treatment appointment within 28 working days of completed assessment for cognitive behavioural therapy, interpersonal psychotherapy or counselling for depression.

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What is required of me?

  • You need to acknowledge that you may be suffering from a common mental health disorder.
  • You need to accept that talking with a trained therapist may help to make you feel better.
  • You will need to work with the therapist and be honest in how you feel.
  • You will need to engage with the help that the therapist is offering and the treatment plan that they develop with you to make sure that you achieve the most out of the service.

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How do I access the service?

There are two ways to refer to psychological therapies - through your GP or by self referral.

Via your GP

If you have recently visited (or are intending to visit) your general practitioner (GP) and he/she has advised you that you may benefit from talking therapies, you will have been referred to the Clinical Assessment Service (CAS). The CAS is an administrative booking service which will receive your referral and contact you within three working days to offer you enough information for you to make a choice about which provider to access. The CAS will forward your referral to your preferred provider, who will then contact you to offer you an appointment for assessment.

Via self referral

If you have seen information leaflets or posters about Nottingham City’s psychological therapy services, have visited our website or have been encouraged to do so by a healthcare professional, you can self refer directly into one of our qualified providers by contacting the following:

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How do I choose which provider to access?

The three providers listed above have been approved to provide psychological therapy services to patients resident in Nottingham City under the 'Any Qualified Provider' scheme, which started on 1 January 2013. Please refer to their individual websites for information on each provider.

Waiting time information against target for Nottingham City for January 2015 is as follows:

   Let's Talk Wellbeing   Insight   Trent PTS 
Percentage of patients assessed within two weeks of referral 81 85 38
Usual (median) wait from referral to assessment 1 week 4 days 3 weeks
Percentage of first treatment-only appointments within six weeks of referral 20 35 54
Percentage of first treatment-only appointments within 12 weeks of referral 94 65 100
Usual (median) wait from referral to first treatment-only appointment 11 weeks 8 weeks 6 weeks
Average wait from referral to first treatment-only appointment 11 weeks 10 weeks 6 weeks
Recovery rates 45.9% 43.64% 60.3%
Reliable improvement rates 66% 57% 77%

Current patient satisfaction rates

Let’s Talk Wellbeing between October 2013 and March 2014:
  • 63% of patients were satisfied or very satisfied with the wait for first appointment
  • 95.1% of patients were satisfied or very satisfied with the type of treatment that they received
  • 98.1% of patients were satisfied or very satisfied with the treatment that they received from their therapist
  • 96% of patients were satisfied or very satisfied with their overall experience
  • 96.9% of patients were fully involved in the decision relating to their treatment
  • 57.6% of patients felt they were given option regarding therapy choice
  • 41.6% of patients were offered a choice of worker/therapist
  • 73.3% of patients received information on other forms of help
  • 92% of patients felt they had sufficient time to make important decisions
  • 98% of patients felt free to change their mind after decision of treatment
Insight Healthcare (formerly MHCO) between October 2013 and March 2014:
  • 100% of patients felt that staff listened to them and treated their concerns seriously all of the time
  • 89% of patients felt that the service helped them to better understand and address their difficulties most or all of the time
  • 93% of patients felt involved in making choices about their treatment and care most or all of the time
  • 90% of patients felt, on reflection, that they got the help that mattered to them most or all of the time
  • 95% of patients had confidence in their therapist and his/her skills and techniques most or all of the time
  • 85% of patients were given information about options for choosing a treatment that was appropriate for their problems
  • 85% of patients with a preference for treatment were offered that preference
  • 99% of patients were either likely or very likely to recommend the service to a friend or family member

Current outcome recovery rates for Nottingham City

During your therapy you will be asked to answer two brief questionnaires as part of your sessions. These contain a series of questions designed to give your therapist an indication of how bad things are for you at the moment and help them to work with you to determine the most appropriate way forward. If your therapy is helping then your scores on the questionnaire will improve over the course of therapy. The Department of Health has a target improvement rate for these services of 50% and the figures below show how the local providers are performing when measured against these targets.

  • Insight Healthcare - 40% (at October 2014)
  • Let’s Talk Wellbeing - 39.3% (at October 2014)

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Where can I access the service?

Assessments will be offered at the following venues across Nottingham City or can be provided over the telephone at a time to suit you. Following assessment you may be referred into a treatment service which may be provided at one of these locations, in another appropriate venue, or over the telephone or online depending upon your preference and care needs. The service will be able to advise you further after your assessment.

Nottingham City – Let’s Talk Wellbeing service – Nottinghamshire Healthcare NHS Trust

  • Bilborough Medical Centre, Bracebridge Drive, Bilborough, Nottingham NG8 4PN
  • Bilborough Surgery, 112 Graylands Road, Bilborough, Nottingham NG8 4FD
  • Clifton Cornerstone, Southchurch Drive, Clifton, Nottingham NG11 8EW
  • Counselling Xtra 2 Pelham Court Pelham Road Nottingham NG5 1AP
  • Cripps Health Centre, University Park, Nottingham NG7 2QW
  • Family Medical Centre, 171 Carlton Road, Carlton, Nottingham NG3 2FW
  • Grange Farm, 17a Tremayne Road, Bilborough, Nottingham NG8 4HQ
  • Health Point, Top Valley Way, Nottingham NG5 9DD
  • Mary Potter Centre, Gregory Boulevard, Hyson Green, Nottingham NG7 5HY
  • Meadows Health Centre, 1 Bridgeway Centre, Meadows, Nottingham NG2 2JG
  • NCS Unit 5, Victoria Court, Kent Street, Nottingham NG1 3LZ
  • Nottingham City Library, Angel Row, Nottingham NG1 6LH
  • Nottingham Counselling Services, Unit 5, Victoria Court, Kent Street, Nottingham NG1 3LZ
  • Old Basford Medical Centre, 1 Bailey Street, Old Basford, Nottingham NG6 0HD
  • Radford Health Centre, Ilkeston Road, Radford, Nottingham NG7 3GW
  • Riverside Centre, 7 Main Street, Bulwell, Nottingham NG6 8QJ
  • Sherwood Health Centre, Elmswood Gardens, Sherwood, Nottingham NG5 4AD
  • Sneinton Health Centre, 9 Beaumont Street, Sneinton, Nottingham NG2 4PJ
  • St Ann's Valley Centre, 2 Livingstone Road, St Anns, Nottingham NG3 3GG
  • Strelley Health Centre, 116 Strelley Road, Strelley, Nottingham NG8 6LN
  • Victoria Health Centre, Glasshouse Street, Nottingham NG1 3LW
  • Wollaton Vale Health Centre, Deer Park FMC, Wollaton Vale, Wollaton, Nottingham NG8 2GR

Further community venues are available in Nottinghamshire including: Arnold, Balderton, Beeston, Bilborough, Bilsthorpe, Bingham, Blidworth, Calverton, Carlton, Clipstone, Cotgrave, Daybrook, East Leake, Eastwood, Edwinstowe, Farnsfield, Hucknall, Keyworth, Kimberley, Kirkby in Ashfield, Mansfield, Mapperley, Netherfield, New Ollerton, Newark, Radcliffe on Trent, Rainworth, Selston, Southwell, Sutton in Ashfield, Warsop, West Bridgford. All Let's Talk Wellbeing clinics have disabled access.

Nottingham City – Insight Healthcare Talking Therapies

Insight Healthcare Talking Therapies is an experienced provider of talking therapy services in the UK. After a referral is received, patients choosing Insight Healthcare Talking Therapies will be contacted to arrange an assessment appointment. This initial assessment may be provided from your GP surgery, another community venue or over the telephone at a time to suit you.

Currently, the following venues are available:

  • Beechdale Surgery, 439 Beechdale Road, Nottingham NG8 3LF
  • Cripps Health Centre, University of Nottingham, University Park, Nottingham NG7 2QW
  • Derby Road Health Centre, 336 Derby Road, Nottingham. NG7 2DW
  • Edgeley House, Tottle Road, Riverside Business Park, Nottingham NG2 1RT
  • Greenfields Medical Centre, 12 Terrace Street, Hyson Green, Nottingham NG7 6ER
  • International Community Centre, 61b Mansfield Road, Nottingham NG1 3FN
  • Sherwood Institute, 2 St James Terrace, Nottingham NG1 6FW
  • The Forest Practice, Mary Potter Health Centre, Gregory Boulevard, Hyson Green, Nottingham NG7 5HY
  • The Wright Initiative Nottingham, 6 Clarendon Street, Nottingham NG1 5HQ

The treatment services that you may be referred to after your assessment may be provided at one of these locations, in another approved community venue, or over the telephone or online depending upon your preference and care needs. All clinics have disabled access.

Trent PTS

Trent PTS is an experienced provider of talking therapy services in Derbyshire and the Wirral and is now providing a new service in Nottingham City. After a referral is received, patients choosing Trent PTS will be contacted to arrange an assessment appointment. This initial assessment will be at a time to suit you and will be carried out at Trent PTS Ltd, 19 The Ropewalk, Nottingham, NG1 5DU. Please note, there is no disabled access at the current time.

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What if I need urgent help and support now?

You can contact one of the other services we commission in the City - the mental health telephone helpline. This service will provide a listening ear, emotional support, signposting and referral into other services for individuals and the carers of people experiencing mental distress. You can contact the service in the following ways:

  • Telephone: 0800 561 0072
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Or text 07506 628 693 and the service will call you back

The helpline is open from 5pm to 9am Mondays to Fridays and 24 hours at weekends and on bank holidays. You can find out more about this service at www.ncha.org.uk

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What if I am not happy with the services I receive?

If you have any comments about the services you receive or if you wish to make a complaint, you should contact the provider directly. All providers are required to have a formal complaints procedure in place and must respond to complaints in line with NHS policy. If they do not respond to your complaint or you are unhappy with their response, you should contact NHS Nottingham City CCG by telephone on 0800 183 0456 or via the website www.nottinghamcity.nhs.uk

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