Have Your Say

We believe that high-quality commissioning can only happen when patients, carers, the public and clinicians are at the heart of the decision-making process. To improve local health services, it is crucial that we understand their experiences of services and involve them as partners in the design, delivery and commissioning of services.

NHS Nottingham City CCG is committed to putting the voice of patients and the public at the heart of all our decision-making and in the evaluation of services. We want to hear from you as to how best we should shape local NHS services.

We will continue to build on our well-established practices in engaging with our population and ensuring that everyone’s views are captured, understood and acted on throughout the whole commissioning process. We will seek out the seldom-heard and we will always strive to be inclusive in our approach to engagement.

We have published our patient prospectus, which explains the role of the CCG and our ambitions for improving health services in the City. It also outlines the key relationships between health and care providers, and how organisations work together locally to deliver care that meets the needs of local people and includes information on who the key health and care service providers are in Nottingham, our strategic objectives, how and where money will be spent this year, key partnerships such as the Health and Wellbeing Board and how people can get involved. Download the patient prospectus here.

There are multiple ways you can get involved and make a difference:
You can raise an issue, make a compliment or suggestion, give a general comment or make a formal complaint about services and experiences you have received.

Shaping the local NHS

We have an overall engagement framework for working with members of the public and patients, taking us up to 2015. You can download it here.

NHS Constitution

The NHS constitution sets out rights for patients, public and staff. It outlines NHS commitments to patients and staff and the responsibilities that the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. All NHS bodies and private and third sector providers supplying NHS services are required by law to take account of this constitution in their decisions and actions.

You have the right to be involved, directly or through representatives, in the planning of healthcare services commissioned by NHS bodies, the development and consideration of proposals for changes in the way those services are provided, and in decisions to be made affecting the operation of those services.

If at any point you feel that any of your constitutional rights have not been met, please contact the Patient Experience Team on 0115 883 9570 or complete our online form.