Press releases

Job satisfaction high in NHS commissioning

Staff at NHS Nottingham City Clinical Commissioning Group (CCG) have reported above average levels of job satisfaction as part of the national NHS Staff Survey and also scored the CCG well for developing and engaging its staff.

The national NHS Staff survey ran for six weeks at the end of last year with online questionnaires sent to all 111 CCG staff. More than 80% of staff took part, a response rate well above the national average of 67%. NHS England has today published Staff Survey feedback reports for all participating NHS organisations, including Nottingham City CCG. Clinical commissioning groups replaced primary care trusts in April 2013 as the NHS organisations that plan and buy the majority of health services for local people.

Staff scored the CCG above average for the support they receive from line managers, recognition of their achievements and support from fellow CCG staff. The organisation also scored higher than the national average for effective communication between senior managers and staff, with 93% of respondents saying that they would recommend the CCG as a place to work, compared with an average response of 84% nationally.

When asked whether the care of patients and service users was the organisation's top priority, 92% agreed or strongly agreed compared with the 89% national average.

Says Chief Officer Dawn Smith: “These results are really encouraging and something we should be proud of as an organisation that is still less than a year old. We value our workforce highly and it is fantastic that the people working with us feel supported and are satisfied in the work they are doing. We have a talented and committed team who are absolutely key to us being able to plan and deliver better health services for people living in Nottingham City.”

Adds Dawn: “As a fairly new organisation, we know we still have some work to do in developing our annual programme of staff training and appraisals and this is something that came through in the survey. We will be focusing on these areas in the coming months and using our Staff Reference Group members to give us input and feedback on how we constructively review performance and make sure everyone has received the training they need to equip them for their role.”

Published: 25 February 2014