Press releases

Have your say on proposal for Urgent Care Centre

NHS Nottingham City Clinical Commissioning Group (CCG) is inviting patients, carers and the wider public to have their say on how NHS Walk-in services can be improved in the City. 

Nottingham currently has two Walk-in Centres (plus a Nurse Access Point in Clifton) which offer advice and treatment for minor injuries and ailments with no appointment needed. The contracts for these services come to a natural end next year on 31 March 2015 and Nottingham City CCG is looking for patient involvement to help develop Walk-in Centre services to better meet the needs of local people.

Recent feedback from patients and local clinicians has informed a proposal for a new Urgent Care Centre located in the City Centre which could replace the two existing facilities and provide an extended range of services. Online and postal surveys to patients and targeted engagement with local GPs have resulted in a proposal for pooling existing resources from across the two sites to provide a new Urgent Care Centre that would have the potential to include diagnostics such as x-ray facilities and better access to GPs and prescribing, in addition to a nurse-led service.

The proposal has seen support from the CCG’s Clinical Council, the Nottinghamshire Clinical Senate and is today being presented to Nottingham City Council’s Health Overview and Scrutiny Committee for their comments and endorsement.

Says Maria Principe, Director of Primary Care Development and Service Integration: “This is an exciting opportunity for us to work with patients and come up with a service that will provide the right care, in the right place, at a time when people need urgent access to a doctor or nurse without an appointment.

“We need to reduce the number of people who are still going to A&E when they could have seen their GP or gone to the Walk-in Centre instead. By putting all of our resources in one place we have an opportunity to extend the number of services offered so we can treat more health problems such as suspected broken bones. But this is just a proposal and we need to test this idea with people living in and around the City to make sure that it is what they want and need. I’d encourage anyone with opinions to contribute to get involved and help us get it right.”

The CCG is working with neighbouring CCGs in Rushcliffe, Nottingham North and East and Nottingham West to engage with local people who have used or would use walk-in services to discuss location, the types of services provided and how best to communicate with the public about accessing urgent care.

To take part in this engagement, patients can access the online survey Developing an Urgent Care Centre until 25 April at www.nottinghamcityvoices.org or attend one of our discussion events outlined below.

Urgent Care Roadshows

Roadshows will give people the opportunity to drop in and have a chat about the proposal with a representative from the CCG. Roadshows will take place at the following venues and there is no need to book:

  • Tuesday 15th April 2014- 9.30am- 11.30am at St Anns Health Centre, Library Meeting Room 1
  • Thursday 17th April 2014- 9.30am-11.30am at The Mary Potter Health Centre, Meeting Room 1
  • Thursday 24th April 2014- 10.30am-12pm at Clifton Cornerstone, Meeting Room 2
  • Monday 28th April 2014- 9.30am-11.30am at Bulwell Riverside, Meeting Room 1

Urgent Care Centre Patient Event

The CCG is also holding a wider public engagement event from 6.00pm to 8.30pm on Wednesday 30 April at The Park Inn, Mansfield Road, Nottingham.  Refreshments will be provided from 5.30pm. For more information or to confirm your attendance at the event please call 0115 883 9570 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Published: 27 March 2014