Get the right care first time

Getting the right treatment

Sometimes the NHS can appear a confusing place – there are many services available but we know some people feel they do not have the information they need to make the right decisions.

The NHS Choices website at www.nhs.uk has information on common illnesses, finding services local to you and a symptom checker.

The range of NHS services available in Nottingham is explained below or you can download Your Guide to Local Health Services to help you get the right treatment, in the right place at the right time.

Can I deal with the problem myself?

  

Self-care

A well-stocked and secure medicine cabinet will help you treat many common illnesses.  Colds, coughs, indigestion and many other minor complaints can all be treated with medicines available over the counter.  Always follow the instructions on the medicine label, and consult your doctor if the illness continues or becomes more severe.

Read more: Self-care

Pharmacy

Your nearest pharmacy can give on-the-spot advice and sells remedies for a wide range of problems including stomach upsets, aches and pains, allergies, coughs and colds. Many offer more services in Nottingham City as part of the Pharmacy First scheme and they can also advise on where best to get further help if needed.

Read more: Pharmacy

Do I need more advice or treatment?

GP services/doctor's surgery

If you have a health problem that won’t go away, call your GP surgery (local doctor) for an appointment. You can still call your GP when the service is closed and your call will be handled by the out-of-hours service. 

If you aren’t registered with a GP and want to get registered, go the NHS Choices website or call the Patient Experience Team on 0800 183 0456.

Do I need to see a dentist?

You should call your usual dentist for an appointment. If you need urgent NHS dentistry out of normal hours, please phone NHS 111. You will be assessed and directed to an appropriate service. This could either be a specialist out-of-hours dental service or a dental practice.

An urgent dental service is also available at the Urgent Care Centre on London Road - open 8.30am to 6pm Monday to Friday and 8.30am to 12.30pm on Saturday.

Need urgent advice or care?

  

NHS 111 – when it’s less urgent than 999

NHS 111 is a free telephone service to make it easier for you to access local health services - call 111 when you need help fast, but it isn’t a 999 emergency.

You can call NHS 111 24 hours a day, 365 days a year, for a confidential nurse-led telephone assessment and advice service that can point you in the right direction for further treatment. A health information text phone service for the deaf and hard of hearing is available on 0845 606 4647.

Health information is also available online at www.nhs.uk.

Read more: NHS 111

Nottingham NHS Urgent Care Centre

At the Urgent Care Centre on London Road, Nottingham, NG2 4LA you can see an experienced nurse for treatment of urgent injuries and illnesses that are not life-threatening. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7am and 9pm and you don't need an appointment, just walk in.

Read more: Urgent Care Centre

Is it an emergency?

An emergency is a serious injury or life-threatening problem such as loss of consciousness, severe breathing difficulty, heavy bleeding, severe chest pain, suspected broken bones, deep wounds (e.g. stab wounds), swallowing something harmful or poisonous or a drug overdose.

In an emergency you should can go to your nearest Emergency Department (A&E) or call 999 for an ambulance.

If you live in Nottingham City, the closest Emergency Department is at the Queen's Medical Centre on Derby Road.

Remember that A&E and 999 should only be used in emergencies. Using them for minor problems or because you have no transport puts other people’s lives at risk. Arriving at A&E by ambulance does not give you priority over other patients with similar problems who have come by car or public transport.