Get the right care first time

NHS 111 – when it’s less urgent than 999

NHS 111 is a free telephone service to make it easier for you to access local health services - call 111 when you need help fast, but it isn’t a 999 emergency.

You can call NHS 111 24 hours a day, 365 days a year, for a confidential nurse-led telephone assessment and advice service that can point you in the right direction for further treatment. A health information text phone service for the deaf and hard of hearing is available on 0845 606 4647.

Health information is also available online at


Calls from landlines and mobile phones are free – just like 999.

The NHS 111 service is Typetalk friendly (Typetalk is the national telephone relay service for people with communication difficulties) and NHS 111 call advisers have been trained to deal with callers using Typetalk.

When to call NHS 111

You should call 111 if:

  • it’s not a 999 emergency;
  • you don’t think it can wait for an appointment with your GP; or
  • you don’t know who to call for medical help.
For more routine health needs, you should still contact your GP or dentist in the usual way, and for immediate, life-threatening emergencies, continue to call 999.

If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

Tell us what you think of NHS 111

If you have used the NHS 111 service and wish to give feedback or comment on your experience please contact the Nottingham City PALS team on: 0800 183 0456.

Not sure where to go for help and advice with your health problem? Download a step-by-step guide to help you make the right choice.