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Engagement 2019/20

This page includes information about our latest engagement activity. To find out more about how you can get involved contact us.

You can read more about our engagement activity over the last year in our Annual Engagement Report.

To request any of the documents on our website in alternative formats or languages, please contact: 


Improving rehabilitation services for patients in the East Midlands

Transforming  Maternity and Neonatal Services across Nottingham and Nottinghamshire

Community Delivery Model for Diabetes Care

Annual Public Meetings

Proposal to merge six Nottinghamshire CCGs.

Long Term Plan

Clinical and Community Services Strategy 2019-2024 

Non-Emergency Patient Transport Service

Deaf and Hard of Hearing Engagement Event

ENT Engagement Report

Previous engagement



Improving rehabilitation services for patients in the East Midlands

Regional Rehabilitation Centre

A Regional Rehabilitation Centre (NRC) is being developed as a centre of excellence in patient care and training and research. Serving patients across the East Midlands the RRC will be created on the Stanford Hall Rehabilitation Estate, which hosts the Defence Medical Rehabilitation Centre (DMRC) and is a 360-acre countryside estate providing high quality clinical rehabilitation services to defence personnel.

Throughout October, patients who use or have used rehabilitation services in Nottingham and Nottinghamshire and their families were involved in a series of engagement sessions to find out more about the proposals and to share their views and opinions.  These conversations form part of a period of pre-consultation engagement, which has involved patients, staff, clinicians and wider stakeholders. The engagement is informing a Pre-Consultation Business Case, which is being developed to support a potential full public consultation.

This programme of work is ongoing and further information is available here.


Transforming  Maternity and Neonatal Services across Nottingham and Nottinghamshire

In 2016 the NHS England Better Births Report set out a vision and approach for improving NHS maternity services in England by 2021. The report recommends that all NHS Clinical Commissioning Groups and all NHS maternity care providers work together as local maternity systems.  

Our vision is for maternity services across Nottingham & Nottinghamshire to become safer, more personalised, kinder, professional and more family friendly; where every woman has access to information to enable her to make decisions about her care; and where she and her baby can access support that is centred around their individual needs and circumstances. 

Nottingham and Nottinghamshire Local Maternity and Neonatal System (LMNS) are developing local transformation plans and visions for the local community to include: - .

  • All pregnant women have a personalised care plan. A personalised care plan has been produced and is available here.  All pregnant women will be given a copy to complete.  This document has also been produced in the top six most common languages (data sourced from 2018/2019 women who were booked into the systems) to ensure ladies across Nottingham/Nottinghamshire have access to the booklet
  • All women are able to make choices about their maternity care during pregnancy, birth and postnatally. 
  • Most women will receive continuity of the person caring for them during pregnancy, birth and postnatally.
  • More women are able to give birth in midwifery settings (at home and in midwifery units).
  • Reduce rates of stillbirth, neonatal death, maternal death and brain injury during birth by 20% and are on track to make a 50% reduction by 2025.
  • Investigate and learn from incidents and sharing this learning through their Local Maternity System and with others.
  • Fully engage in the development and implementation of the NHS Improvement Maternity and Neonatal Health Safety Collaborative.

 As part of the work a Maternity Voice Partnership Group has been established and has successfully been running in collaboration local mums and families to ensure that we are working together to improve maternity services in Nottingham/Nottinghamshire. 

Personal Care Plan information booklet;








Maternity and Neonatal Communication and Engagement Plan


Community Delivery Model for Diabetes Care

Across the ICS and CCGs a consistent approach to diabetes care provision to improve outcomes for people with diabetes is being developed.  Patient views were sought to inform the development of a new care model for diabetes care across Nottingham and Nottinghamshire, confirming what works well for patients, what could be improved and what they would like to see incorporated within a new care model.  A report providing details of the engagement is available here.


Annual Public Meetings

The 6 CCGs across Nottingham and Nottinghamshire worked in partnership to deliver their Annual Public Meetings in 2019.   The meetings enabled the 6 CCGs to present their Annual Reports and Annual Accounts. 

Greater Nottingham Annual Public Meeting  

Nottingham City CCG Annual Report 2018/19

Nottingham North & East CCG Annual Report 2018/19

Nottingham West CCG Annual Report 2018/19

Rushcliffe CCG Annual Report 2018/19

Mid Nottinghamshire Annual Public Meeting

Mansfield and Ashfield CCG Annual Report 2018/19

Newark and Sherwood CCG Annual Report 2018/19

Annual engagement report to follow


Proposal to merge six Nottinghamshire CCGs.

A consultation has recently taken place on the proposal to merge the six CCGs in Nottinghamshire – Mansfield and Ashfield, Newark and Sherwood, Nottingham City, Nottingham North and East, Nottingham West and Rushcliffe – to create one Nottingham and Nottinghamshire CCG. Further information on the consultation is available here.


Long Term Plan

The ICS as system leader has led work on gathering insight to inform the development of the Long Term Plan for Nottingham and Nottinghamshire. 

A large scale programme of engagement on the NHS Long Term Plan has been undertaken over spring and summer of 2019 across the Nottingham and Nottinghamshire ICS and CCGs. More than 1,000 local people helped shape our Long Term Plan providing a wealth of insight to help us improve and deliver services in a way that reflects what matters to people across Nottingham and Nottinghamshire.

What Matters To You?

Healthwatch Report

This engagement has gathered insights that have been used to inform a local strategic plan for the system and the CCGs Commissioning Intentions 2020/21

Long Term Plan Engagement Integrated Insights Report Executive Summary Report

Long Term Plan Engagement Integrated Insights Report

Britain Thinks Insight Report


Clinical and Community Services Strategy 2019-2024 

Across Nottinghamshire, we seek to both increase the duration of people’s lives and to improve those additional years, allowing people to live longer, happier, healthier and more independently into their old age.

The Clinical and Community Services Strategy has been developed through an open and inclusive process which weaves together the expertise of both clinicians and care experts with citizens in determining the future shape of services across the system. Copies of the stakeholder, patient and carer feedback is included below;


Maternity and Neonatal



Children and Young People

A copy of the Clinical and Community Services Strategy 2019-2024 is available here.


Non-Emergency Patient Transport Service

Communication and engagement regarding the non-emergency patient transport service (NEPTS) is continuing with conversations taking place with patient groups.  Patients played a key role in the  procurement evaluation.

A report detailing the outcome of engagement activity with patient groups has delivered some helpful insight regarding application of the eligibility criteria that will be shared with the new service provider to inform the mobilisation of the service.

In addition, details of how the insight has influenced service provision will be collated and shared with those patient groups who participated in the engagement and more widely through publication on the commissioners’ websites. Planning is now taking place to deliver robust communication and engagement for Phase III, the mobilisation phase in the lead up the transition of the service  between Arriva Transport Solutions Ltd and ERS Medical on 1 December 2019. 


Deaf and Hard of Hearing Engagement Event

Nottinghamshire County Council launched a survey around the services that are provided to our deaf community including in health and social care settings.  As part of this consultation they are also held two events in Nottingham/Nottinghamshire which the Engagement Team attended to provide support and listen to feedback.  Here is a video to show the findings from those events.  A report will be produced and published shortly. 




ENT Engagement Report

Greater Nottingham CCG are scoping the development of a Community Ear Nose and Throat service to ensure equity of access across the Greater Nottingham footprint. This will be developed with Mid-Nottinghamshire CCG colleagues to ensure the reduction of unwarranted clinical variation across Nottinghamshire. The engagement team worked closed with the planned care team and produced a survey for patients to complete as well as attending various clinics to talk to patients and the public about the service.  A copy of the engagement report can be found here.


Previous Engagement


Community Health Matters – engaging new and emerging communities

We have been working with local community organisations to engage with new and emerging communities in Nottingham City. Signpost to Polish Success and 11 Tech 18 have worked with the CCG to recruit a team of community champion volunteers to help us engage with people from Eastern European and African communities.

You can read about this work here:

Community Health Matters - Executive Summary

Community Health Matters  - Full Report

Community Health Matters - Presentation 


Greater Nottingham Transformation Partnership

Throughout 2018 we worked with partners to deliver a series of engagement events on the future shape of health and social care in Nottinghamshire. You can read about these events here.


Prescribing of gluten free foods

In June 2018 a six-week consultation was held across Greater Nottingham on whether gluten free foods should be available on prescription. As a result of this consultation, the prescribing of gluten free foods was stopped except for children. This decision was in line with national guidance on the prescribing of gluten free foods.

Read about gluten free prescribing here.

Gluten Free Consultation Report

Gluten Free Q&A


Medicines available over the counter

Over the summer of 2018 we engaged with people across Nottingham City to determine whether we should implement national guidance on the prescribing of medicines available over the counter.

From November 2018, over the counter medicines will no longer be routinely available on prescription for minor illnesses.

The restrictions do not affect prescribing of over the counter medicines for longer-term or more complex conditions, or where minor illnesses are symptomatic or a side effect of something more serious.

Read about changes to the prescribing of over-the-counter medicines here.

The Over The Counter Medicine engagement report is available here.

To find out more about how we have involved local people in our work see our annual engagement report.


Our commissioning strategy

In 2016 we completed a programme of activity to inform our commissioning strategy. This included a stakeholder event; a survey; 14 face-to-face discussions with key communities and a stand at 6 community events.

You can read about this engagement here.


Your information

Information that has been held previously by NHS Rushcliffe, NHS Nottingham West, NHS Nottingham City, NHS Nottingham North and East, NHS Mansfield and Ashfield, and NHS Newark and Sherwood CCGS is transferring to the new CCG NHS Nottingham and Nottinghamshire CCG on 1 April 2020. The new CCG will become the new data controller. Any questions about the use of data (including patient data) by the new CCG should be directed to

Sign up Disable Go Department of Health NHS Website